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Southern Response Concealment

Class Action - New Zealand

High Court slams Southern Response for “deceptive conduct”

17 August 2019 Roxanne Libatique


The Christchurch High Court has found that controversial earthquake insurer Southern Response behaved deceptively, Stuff.co.nz reports.

The case revolved around Southern Response’s policy of producing two differing detailed repair/rebuild assessments (DRAs) that indicate the costs of repairing or rebuilding a customer’s home.

High Court Justice David Gendall found that Southern Response engaged in misleading and deceptive conduct and misrepresented entitlements during a Christchurch earthquake claim for a damaged home – resulting in customers Karl and Alison Dodds receiving much lower insurance payments than they were entitled to...  Click here to read full article at insurancebusinessmag.com


Source:  Insurance Business Mag